Privacy Policy

Teascom Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://teascom.com, including any membership or wholesale services offered (the “Website”).

We comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

1. Who We Are
Pu’er Teascom Science and Innovation Co.,Ltd.
No. 1, Building BK15, Road 3, District B,
Chama Town, Simao Street, Simao District,
Puer City, 665000, Yunnan Province, China
Email: info@teascom.com
Website: www.teascom.com

2. Information We Collect
We collect personal information you provide to us, such as your name, company name, VAT ID, contact details, and order information, to fulfill orders and manage your account.
We also automatically collect technical data such as your IP address, browser type, and access times to secure our website and improve performance.
We process your data for the following purposes:

  • To fulfill a contract or take pre-contractual steps (Art. 6(1)(b) GDPR)
  • To meet legal obligations (Art. 6(1)(c) GDPR)
  • Based on legitimate interests (Art. 6(1)(f) GDPR), e.g., website security
  • With your consent (Art. 6(1)(a) GDPR), e.g., newsletter registration

3. How We Use Your Information
We use your information to:
Process and fulfill your orders
Manage your account and membership
Communicate with you about your orders or inquiries
Improve our website and services
Send marketing communications only with your explicit consent

4. Sharing Your Information
We do not sell or rent your personal data. We only share it with trusted third parties where necessary: 
Payment processors (e.g. Stripe, PayPal)
Shipping providers (e.g. DHL, FedEx)
IT and hosting providers
Legal authorities where required by law
These providers are required to protect your data and use it only for the intended purpose.

5. International Data Transfers
As Teascom Ltd is located in China, your personal data may be transferred outside the European Economic Area (EEA). We ensure such transfers are safeguarded using Standard Contractual Clauses (SCCs) or other legally recognized mechanisms approved by the European Commission.

6. Your Rights Under GDPR
If you are based in the EU, you have the following rights:
Access the personal data we hold about you
Rectify incorrect or incomplete data
Erase your data ("right to be forgotten")
Restrict or object to how we process your data
Port your data to another service
Withdraw consent at any time (for marketing)
Lodge a complaint with your local Data Protection Authority
To exercise your rights, contact us at: info@teascom.com

7. Data Retention
We retain personal data only for as long as necessary to:
Provide our services
Comply with legal and tax obligations
Resolve disputes
After this period, data is securely deleted or anonymized.

8. Cookies and Tracking
We may use cookies to enhance user-friendliness, for analytics, and for marketing purposes. You may grant or refuse consent via a cookie banner when visiting the website. Legal basis: Art. 6(1)(a) GDPR (consent) or Art. 6(1)(f) GDPR (legitimate interest).

9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access controls. While we do our best, no online system is 100% secure.

10. Web Analytics via Google Analytics
We use Google Analytics, a web analytics service by Google LLC. IP anonymization is enabled, so your IP address is shortened within the EU. You can prevent data collection using the following plugin:
https://tools.google.com/dlpage/gaoptout

11. External Content and Tools (Google Fonts, Maps, YouTube, Social Plugins)
We use third-party tools and content such as:

  • Google Fonts (for consistent visual display)
  • Google Maps (to show geographical data)
  • YouTube, Instagram, Facebook, Linkedin plugins (for social media embedding)

When using these services, personal data may be transferred to servers in the USA. Legal basis: Art. 6(1)(a) GDPR (consent).

12. Changes to This Policy
We may update this Privacy Policy as needed. Updates will be posted on this page with a revised “Effective Date.”

13. Contact Us
For any questions or concerns about this Privacy Policy or your personal data, please contact:
Pu’er Teascom Science and Innovation Co.,Ltd.
Email: info@teascom.com